Frequently Asked Questions (FAQ):

Can't find the answers here? Call us at 404-857-0808 and one of our account representatives will be happy to help you.

Frequently Asked Questions (FAQ):

You can order online (on the individual product page) or you can call us at 404-857-0808.

After placing your order, you will be asked to upload your artwork. Once we receive your artwork, our art department will create a custom Virtual Art Proof depicting your logo on the selected product(s). You will receive your Virtual Art Proof with your order confirmation via email. To begin production, you must approve your order and Virtual Art Proof. If we have any questions or concerns regarding the order, we will contact you immediately. We will update you throughout the ordering process and send you a shipping information sheet (including your tracking numbers) when your order is on its way.

You will be registered by an account rep who will generate a quote for you. When you email your art to the rep, a Virtual Art Proof will be sent to you along with a credit card authorization form. Once you have returned the signed form to us and approved the art, your card will be charged, and the order placed into production. You will receive an order acknowledgment and a copy of your virtual and credit card receipt.

Custom imprinting your logo on an item requires printing plates, film, setting up the engraving laser or embroidery tape charges just to name a few examples. These costs are independent of the actual costs of imprinting and are labeled as Set-up Charges on your order information page. Although these are one-time costs, for certain items there are re-set charges, which will also be noted separately.

Yes! Unless it is an exact reorder, you always see an ?e-proof? of your item which must be approved by you before we can submit your order for production.

Currently, Ink Your Logo is required to collect sales tax for all orders shipping to Georgia and sometimes in other states.

Please make sure that the "Firm Event Date" Box is checked on your order confirmation. Production times stated on each product page are estimates only and vary according to manufacturer. Please advise us ahead of time if your in-hands date is firm or if you need your items by a particular time of day. Unless we are notified otherwise, we assume that the standard production time is appropriate. Also, please note that we reserve the right to adjust delivery times based on customer need. In other words, we may change your ship date by a day or so to accommodate a customer with a rush request. We will notify you immediately if we choose to do so.

Once you have returned a signed order acknowledgment, we cannot guarantee that we will be able to make changes to or cancel your order without incurring charges. The extent of performed to produce your order will be used to determine charges. We will advise you in writing of all costs incurred prior to making changes or cancellations with the factory. You will be responsible for payment of those charges without dispute. Should you cancel your order with Ink Your Logo prior to the commencement of production by the factory, you will be charged a processing fee of $50.00 for the work we have done to place your order into production plus proof charges if applicable. Orders that have already been produced cannot be canceled.

We do everything possible to prevent mistakes on orders. Before we begin production of your order you must sign off on a complete Order Confirmation and Digital color art-proof. For orders that exceed $2500 we will do a physical pre-production sample.

Should you have any problems with your order, please contact your Account Rep at 404-857-0808 within 15 days of receipt of your merchandise. We urge you to inspect your merchandise upon arrival to facilitate the resolution of any claims. Do not return the merchandise to us without receiving a Return Authorization as it will be refused. If you receive a Return Authorization we will advise the correct shipping address for your return. Your Ink Your Logo Account Rep will assist you in resolving your claim if your order has not been produced as requested or is defective in manufacture. Claims for merchandise damaged in transit must be resolved with the carrier.

We guarantee that we will ship your order exactly as you approved on your Order Confirmation and Art Spec and that it will arrive On-Time and error-free. We have a reputation for superior service & quality, and we take customer satisfaction very seriously.

1.Non-Returnable Items: Except in the case of manufacturing defects or customization that does not match your order approval, we are unable to accept returns on promotional items.

2.Disclosure of Fees: Some blank items are subject to a restocking fee. Returns on undamaged blank items may require an average of 10% to 20% restocking fee. This fee is based solely on the fee requirements of our suppliers. Because we do business with an ever-changing list of suppliers, each with different fee policies, any required restocking fee will be communicated to the customer in advance of the order.

3.Responsibility for Shipping: We will arrange for pickup of any misprinted, damaged or defective items at no cost to you.

4.Time Period for Returns: Please check your order for defects immediately upon arrival. You have15 days from you order delivery date to notify us of a defect or problem with the order.

5.Securing an RMA/Return Authorization: If you receive misprinted or incorrect merchandise, please contact us for assistance.

6.Receiving your Refund: Method of refund depends on the method of initial payment. Credit card orders will be refunded to the same credit card of purchase.

When you supply artwork to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork. You are solely responsible and liable for all issues that arise from the use of a trademark or copyrighted image you submit.

We can assist you in creating artwork or making your logo ready for imprinting. Simply e-mail us a copy of your logo and type style that you prefer and we will take it from there. Artwork services are billed at $45.00 per hour. If that is necessary, we will let you know before proceeding.

If you place an order online, you can upload your artwork at the end of the checkout process. You can also send artwork, via email, to your assigned Account Representative.

The preferred format for your artwork is original vector art saved in EPS format with all designs and fonts turned to outlines. If you do not have this, we can create it for you from the artwork you do have.

Preferred Formats

  • Adobe Illustrator® (file extension .ai or .eps)

  • Adobe Photoshop® (file extension .eps)

Formats That May Be Accepted

  • Corel Draw® * IBM-PC only (file extension .cdr)
  • (All text converted to outlines)

  • Macromedia Freehand® (file extension .fh)
  • (All text converted to outlines)

    PEGs (.jpg), PDFs (.pdf). Bitmaps (.bmp), TIFFs (.tif), GIFs (.gif) may be acceptable for one color imprints provided they are at the same size or larger than the desired imprint size. The resolution must be at 300 DPI (dots per inch) or higher.

There are two types of files: vector and raster.

Raster art is composed of pixels.

Raster images are more commonly called bitmap images. A bitmap image uses a grid of individual pixels where each pixel can be a different color or shade. Enlarging raster images can cause the image quality to deteriorate leading to ?pixelated? images.,

The following file types are ALWAYS raster-based:

.jpg | .gif | .png | .tif | .bmp

Vector graphics are composed of paths.

Vector graphics use mathematical relationships between points and the paths connecting them to describe an image. The use of mathematical relationships allows vector graphics to be resized without loss of image quality.

The following file types are OFTEN vector-based:

.ai | .cdr | .eps | .pdf | .ps | .wmf

***The above file types can be raster, vector or a combination of both, depending on the contents of the file. Just because a file has an .eps extension, does not make it vector. Likewise, you CANNOT take a .jpg and change the extension to .eps to convert it from raster to vector.***

Raster images require higher resolutions and anti-aliasing for a smooth appearance. Raster files are best used for photographs and images with subtle shading.

In contrast, vector-based graphics are mathematically defined and appear smooth at any size or resolution. Graphics best suited for the vector format are page layout, type, line art or illustrations.

We prefer vector art with text converted to outlines, but we can work with other file types you might have. Wherever possible use the vector format for all your text, line art and illustrations and only use bitmaps for photos or images with complex or non-uniform shading.

If working with Adobe Illustrator, we prefer that you convert your text to outlines- this ensures that your artwork will print exactly as it is submitted to us. To convert text, click on "Type" in the top menu bar. Then, select "Create Outlines" and save.

Yes - we keep your artwork on file to make new projects and reordering quick and easy! We can also make revisions and/or changes to your stored artwork.

Special Corporate Color Matches - PMS Matches
PMS is an abbreviation for Pantone Matching System?. These are numbered swatches like paint chips. Art departments and manufacturers worldwide work from these PMS numbers. Since we are printing on many different types of surfaces and surface colors (black, blue, yellow, orange, etc.) exact PMS matches are not guaranteed. Most of our factories charge for PMS matches. Please inquire for charges on the item(s) you are ordering.

Imprint options are the various methods in which your product can be branded with your logo. Below are a few of the most popular...

Due to the permanency of imprints on custom products, all first-time orders must be paid for prior to production. We accept major credit cards (Visa/ MasterCard /American Express, Discover), company checks, and other legally-recognized forms of payment including PayPal. We accept purchase orders from government agencies and large organizations. Please note that we cannot process orders paid for by company check until your check clears.