Order Requirements

At inkyourlogo, we strive to keep the ordering process as painless as possible. You can order online or via email or via phone or just visit us at our office. We are here for you and will make your experience an enjoyable one.

Online Ordering

It is the easiest and fastest way to get the promotional products you need. Simply browse to the product you need or search feature combined with filters and  follow the steps lined out for you on the product page to submit your information to the cart page and then checkout. If you are needing an imprint other than the standard imprint method or a quantity above the last quantity listed, please "Request a Quote" and one of our experienced Account Representatives will be happy to get you exactly what you need.
 
During your online order, you will be asked to upload your artwork and submit payment. Payment must be submitted with the order unless you have an approved application for Net Terms with us prior to placing the order. Once we receive your order and artwork, our art department will create a custom Virtual Art Proof depicting your logo on the selected product(s) for your approval. We do require approval of a digital proof even if the order is an exact re-order.
 
To begin production, you must approve your order and Virtual Art Proof. If we have any questions or concerns regarding the order, we will contact you immediately. Once your art is approved, your card will be charged, and the order placed into production.
 
We will update you throughout the ordering process and send you a shipping information sheet (including your tracking numbers) when your order is on its way. Please make sure to let us know if you have an In-Hand Date for your order by letting us know via comments box. Production times stated on each product page are estimates only and vary according to manufacturer. Please advise us ahead of time if your in-hands date is firm or if you need your items by a particular time of day. Unless we are notified otherwise, we assume that the standard production time is appropriate.
 
Also, please note that we reserve the right to adjust delivery times based on customer need. In other words, we may change your ship date by a day or so to accommodate a customer with a rush request. We will notify you immediately if we choose to do so.
 
 

Ordering By Phone or E-mail

Nothing is better than talking to a real person and getting results. We are here to help. We understand ordering online is not for everyone, so we are available Monday - Friday, 9:00 am - 5:00 pm EST to answer any questions you may have on phone# 404-857-0808, via email: support@proformaip.com, via chat. Simply have the following information handy and we will do the rest.

  • item(s) you have selected
  • quantity needed
  • imprint color(s), location and copy
  • type of proof required-virtual and/or actual
  • packaging requirements, if any
  • date needed
  • shipping destination

Your Account Representative will check availability and e-mail you a quote with all the details of your order including a total price. After you approve the quote either online or by e-mail, your Account Representative will request for your artwork. Once you arrange for payment and approve a virtual proof, you will be sent a final acknowledgment and your order will be placed into production.

 

Not ready to order yet? We‘re here to help. Please find below answers to some common roadblocks to ordering promotional products:

 

Need to request samples?

We recommend requesting a sample before you order. We’re happy to send you samples so you can see what a product looks and feels like.Give us a call at 404-857-0808 or email us at support@proformaip.com, we look forward to working with you!

Need help finding an item?

With thousands of promotional items on our site, finding the right one for you can be a little confusing. Our website was built to handle any search or filter option you might need. Still not finding it? Give us a call and we’ll do the heavy lifting for you.

Need professional art assistance?

Get logo design help and adjustments on every item you order. Just let us know how you’d like your logo to look and we’ll do all the work! Whether it’s a color change, additional text, additional graphics or a complete redraw, our expert art team is here for you. You get a FREE virtual proof before we proceed with your order!

Expert service every time

Whether you ordered online or over the phone, an experienced Account Rep will work with you personally on your order. We always supply our clients with competitive prices, custom solutions, and unparalleled attentiveness . We really go the extra mile to ensure your promotional campaign is a success!